As mentioned in terms and conditions product details, images and descriptions that we give to you when we provide the services or when we issue you with a preliminary invoice are provided to us by the Retailers and checked by our stylists. All efforts are made to ensure that such details, images, descriptions and prices are accurate, however your product may vary slightly from the images and descriptions provided. In particular, in the case of hand-made items which may suffer a  slight variations in construction and decoration.

We cannot give any undertaking that products you purchase from Retailers through us will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. If the products you have ordered are not as described, flawed or not fit for purpose, we will return them to the Retailer on your behalf in accordance with the Retailer’s returns policy and we shall assist you where reasonably practicable in respect of any such return, exchange or refund. However, in the case of fine jewellery, high-value leather goods or exotic skins such as Hermes, please note that in most cases any sale is considered final, and no exchange, return or refund will usually be possible unless expressly stated otherwise in advance. Nothing in these terms affects your statutory rights in relation to products that are faulty or not as described. Please note that products (and in particular fine jewellery, leather goods and luxury items) tend to be delicate and must be cared for properly. You should carefully follow the care guidelines that come with the relevant product. You also acknowledge that for every return, exchange or repair request, Retailers reserve the right to evaluate the product before agreeing to anything. Retailers will generally offer a refund for manufacturing defects (other than in the case of natural/handmade variations as described above) but not where an item has been damaged by a customer’s handling of it.

Please note that if you decide to return any product for any reason other than in accordance with paragraph 1 (for example because you have changed your mind or because the product does not fit), you will only be able to do so to the extent that the return is permitted by the Retailer who supplied the item. We shall assist you where reasonably practicable in respect of any such return, and you agree that you are liable for any costs incurred in the return or exchange process. In some cases, certain Retailers will allow an exchange but not a refund, or will only be able to issue a credit note. In other cases, the Retailers will accept full returns and refunds within a stated time limit. It is therefore very important that you check the relevant Retailer’s returns and refund policy. Please note any MiFashion fees previously paid for services or sourcing products are non-refundable in the event of a return, exchange, or refund.

MiFashion offers worldwide shipping. Fee will depend on courier conditions and delivery location.

We do not ship on the weekend or bank holidays; therefore your order will be processed the next working day.

MiFahion will provide customers with the tracking number and a sign will be required upon delivery.

If you would like to exchange one item for another, you must first return the original item and then place a new order.