1. Introduction

You may contact us to request services via, WhatsApp (+44 7447004444), email (info@mifashionlondon.com) or WeChat.

Your request for services is accepted by us when we so agree orally by telephone or in writing by email or WhatsApp. At the time we accept your request for services, we will notify you of any special conditions that may apply. The contract between us will be formed of the contents of our email/telephone/WhatsApp exchange, any other relevant documents or confirmations that we send to you (including invoices) and these terms and conditions.

During the request for services process we will let you know when we will provide our services to you and the applicable MiFashion service fees. 

We may refuse to provide services to you at any time at our sole discretion.

Items made to order, unfortunately may not be possible to cancel once we have started working on your request and you may still be obliged to pay some or all of our fees and for the relevant products ordered. The specific retailer(s)’ return and refund policy will apply to any products ordered on your behalf. However, provided we have not started working on the services you have requested, you have 14 days to change your mind and cancel your request to us.

We will not be liable to you (or deemed to be in breach of our agreement with you) if our supply of services is delayed by an event outside our reasonable control.

The Parties acknowledge and agree that the Services performed by the stylists, its employees, sub-contractors, or agents shall be as an independent contractor and that nothing in this Agreement shall be deemed to constitute a partnership, joint venture, or otherwise between the parties.

Neither Party will disclose any information of the other which comes into its possession under or in relation to this Agreement and which is of a confidential nature.

2. Product purchasing, payments & Fees

When we accept your request for services, we may require you to provide us with payment card details (which you agree shall be your own payment card) to secure the service request and any subsequent purchase(s). You authorise us to debit your payment card, and you will pay, in relation to:

(a) any payments that you have agreed to make for our services; and

(b) where we have notified you of the relevant charges in advance (and that the charges apply), charges in respect of our personal shoppers’ time. You are fully liable to us in relation to all such charges. Our fee for services will be the fees quoted to you during the request for services process. We will generally invoice you for the price of the services (including the price of any product(s) you may have decided to order) when we have located the products that you have requested, but before the order for the products has been placed. 

For larger payments we may request that you pay by International BACS transfer and this can be arranged with your bank directly.

If you do not make any payment to us when it is due, we may end the contract for services at any time by writing to you.

You may not always be charged in the currency of your local area.

MiFashion attempts to be as accurate as possible in the description and product pictures made by our team. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products.

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms & Conditions will affect these legal rights.

The Products sold are supplied for your domestic and private use only. You agree that you will not use the Products for any commercial, business or re-sale purposes.

You acknowledge and agree that:

(a) all orders are subject to availability and confirmation of the order price by the Retailer; and

(b) each Retailer has their own processing times, delivery methods and prices, and returns and refund policies. We shall endeavour to notify you of such information on any preliminary invoice or confirmation notification we send to you.

To the extent that we do not have them already, you will be required to provide us with your payment card details before we order any products for you. You agree to pay to us all charges notified to us by the Retailer for the relevant product(s), as well as any fee agreed for our services. In addition to the fees indicated above, you authorise us to debit your payment card in relation to

(a) any payments that you have agreed to make for the products;

(b) any additional charges charged to us by the relevant Retailer (for example banking-related charges). You are fully liable to us for all such charges. By paying (in full or in part) any preliminary invoice we provide to you in respect of products, you are agreeing to purchase the products. In particular, in the case of items made to order.

Once you have paid the invoice, we will send you a confirmation of your order. The invoice and/or the confirmation shall include a brief description of the products ordered.

Delivery costs and (if applicable) import taxes/duties are not included in the prices for the products. The delivery costs and/or import taxes/duties applicable to your order will vary depending on matters including the identity of the Retailer from whom the products are being ordered, the type and quantity of products you have ordered, the country of despatch, the delivery address, country, and/or the delivery method. We will usually arrange for Retailers to deliver the products to our offices (and we will then send the products to you upon receipt from the relevant Retailer), but in some cases we may request that the Retailer sends the products to you directly.

In order to process your order, we may need to share your personal data and delivery details that are related to such order with the relevant Retailers. The personal data and delivery details you provide to us will be collected, stored and processed in accordance with our privacy policy and in accordance with the privacy policies of the relevant Retailers.

The products become your responsibility from the time they are delivered to you to the address you gave us, or you (or a carrier organised by you) collect them from us.